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Have questions regarding Flow or need some technical support? Contact our Support Team for help.
email us or
tel. +1. 800-521-0600 ext. 74440 or +1.734-997-4440
Support hours are:
Monday – Thursday: 8:00 am – 11:00 pm ET
Friday: 8:00 am – 8:00 pm ET
Sunday: 2:00 pm – 11:00 pm ET
We offer several webinars on many different topics each month. Below are links to our schedule of upcoming sessions and recordings of recent ones.
Upcoming sessions and recordings:
We also offer a series of brief video tutorials:
Flow Training Videos
Reading Documents in Flow
Reading Documents Within Flow
Flow has a built-in reader – no need for a .pdf reader or special app to read your documents. You can read and access supported documents anywhere, with just a web browser.
Simply select the reference with the document and click the "Read" button in the viewing pane. The full document or article will open for you to read and annotate. If the item does not contain a document, the reference metadata will display.
You have several options, all of which can be found on the tool bar on the top of the page:
- Return to your collction
- Zoom in or zoom out on the document for enhanced viewing
- Print a copy of the document
- Download a PDF version of the document to your computer
- Highlight certain portions of the text
- Add notes to the document that you are viewing
- Edit the document reference data
Annotating Documents in Flow
You can annotate any of your own documents saved in Flow. You may be able to annotate documents shared with you if you have been given permission to annotate and/or modify the document.
To annotate a document,select the reference with the document and click the "Read" button in the viewing pane. The document will display in the Flow reader. Click the note icon from the reader menu and select the text area you wish to make a note for. Your note will appear to the far right of the selected area and you have the option to change the color of your notes by clicking on the color of your choice in the note itself.
You can change the color of your note and the associated highlighted text, edit your note or you can remove your note completely by clicking on the three dots at the far right in the note.
Once you type a note, it is automatically saved.
You can also highlight text within the document. Click the highlight icon and drag your mouse across the text you wish to highlight. To remove highlighting, mouse-over the highlighted area until the delete option displays. Click "Delete".
Accessing your Documents Offline
Flow allows you to view and read your documents without being connected to the internet using a service called Dropbox. You’ll need to download the Dropbox installer and create a Dropbox account which you will link to your Flow account.
To link Flow to Dropbox:
1. Log into Flow.
2. Click your name, then select “Tools”
3. In the "General" area, scroll down the page until you see a section of the page called “Dropbox”. Click the “Connect” button.
4. If you have a Dropbox account, enter your login credentials and click “Sign in”. If you are new to Dropbox, click the “create an account” link on the Dropbox site and download and install Dropbox on your computer.
5 You’ll be asked to give Flow permission to create a folder in your Dropbox called “ProQuest Flow” in your Apps folder. This is where Flow will place a copy of your articles.
You can only store your own articles in Dropbox – articles in shared collections are not included. All of your articles (regardless of what Collection they are filed in) are saved to your ProQuest Flow dropbox in your Apps folder.
After you first set up your connection from Flow to Dropbox, newly uploaded documents you save to Flow are automatically saved in Dropbox as well as. When you remove a document from your Flow library, we’ll also remove it from Dropbox as well.
To disconnect your Flow account from Dropbox:
1. Log in to Flow.
2. Click your name, then select “Tools”
3. In the "General" area, scroll down and click the “Unlink” button in the Dropbox area of the page.
Flow will no longer sync your files with Dropbox. Articles currently in your ProQuest Flow dropbox folder will remain.
If you need to change your Dropbox account associated with Flow, see these directions on how to do so